Shipping & Returns

Shipping Information:

I strive to make my products available to customers worldwide, although there are some limitations. Currently, I offer shipping to the following regions: The Netherlands, most countries within the European Union (EU), and various international destinations.

Processing time:

I aim to send out most orders the next Monday or Thursday. Once shipped, NL/EU orders typically take approximately 3 to 5 days to arrive. However, please understand that minor delays may occur due to order volume fluctuations. Your patience and understanding are greatly appreciated.

 

Can I change my shipping address?

Please note that you can only modify the shipping address if your order has not yet been shipped. It is crucial to double-check the accuracy of your shipping address during the order placement process.

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Stolen items

Please be aware that I cannot be held responsible for any stolen items. In the unfortunate event of a package theft, I recommend filing a mail theft claim with your designated post office and lodging a complaint with your local police station.

 

My order hasn't arrived

If your order has not arrived within 35 business days, you are eligible for a partial refund or a free reshipment. To initiate this process, please send an email to SGICreations.mail@gmail.com. Rest assured that I will address the issue promptly and provide a suitable resolution.

While I wish I could deliver my products to everyone worldwide, shipping availability is currently limited to specific regions. Should you have any further questions or concerns, please don't hesitate to reach out via email. Thank you for your understanding and support.

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